Return & Refund Policy – Deluvier

Last updated: June 2026

1. Overview

At Deluvier, customer satisfaction is our priority. If your product arrives damaged, defective, or incorrect, we are here to assist you.

2. Return Window

You may request a return or refund within 14 days from the delivery date.

3. Eligibility

• The item must be in its original condition.
• Proof of purchase is required.
• Returns are only accepted after delivery.

4. Defective or Damaged Products

If your item arrives defective or damaged, please contact us and provide photo or video evidence.

Once approved, you may choose one of the following options:

• Free replacement without returning the damaged product.
• Partial refund of up to 30% without returning the product.

5. Full Refund Returns

If you wish to receive a full refund, the product must be returned to our designated warehouse. Return shipping costs are the responsibility of the customer.

6. Order Cancellation

Orders may only be canceled after delivery and after the returned product has been received at our warehouse.

7. Refund Processing

Approved refunds will be processed within 5–10 business days using the original payment method.

8. Contact Information

Email: support@deluvier.com